Privacy Policy
Effective as hereof.
At Pro Edge Sports Nutrition, your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant Queensland laws. This policy outlines how we collect, use, disclose, and manage your personal information.
1. What Personal Information We Collect
We may collect the following types of personal information:
- Full name, address, phone number, and email
- Date of birth, age, and gender
- Health and fitness information (e.g., goals, dietary preferences, body metrics)
- Payment and billing details (processed securely via third-party gateways)
- Information about your use of our services (e.g., courses, check-ins, challenges)
- Any communications you have with us (email, social media, Kajabi Community, etc.)
- Your preferences and feedback
- IP address, browser type, device information, and usage analytics
We only collect sensitive health information with your consent and for the purpose of providing personalised nutrition, fitness, and coaching services.
2. How We Collect Your Information
We collect personal information through:
- Our website forms, check-in systems, Kajabi platform, and email sign-ups
- Course and challenge registrations
- Purchases of coaching, programs, and products
- Online surveys, quizzes, or consultations
- Direct communication (e.g., email, phone, DMs)
- Automatically through website cookies and analytics tools
You may choose to remain anonymous or use a pseudonym where lawful and practicable, but this may limit the services we can offer you.
3. Why We Collect Your Information
We collect, hold, and use your personal information to:
- Provide and personalise our services
- Deliver programs, resources, coaching, and community access
- Track progress and results in challenges or 1:1 coaching
- Process payments and manage subscriptions
- Send updates, resources, and promotional material (with your consent)
- Respond to inquiries and provide support
- Improve our website, services, and content
We may also collect and use information to comply with legal or regulatory obligations.
4. Disclosure of Personal Information
We may disclose your information to:
- Service providers (e.g., Kajabi, payment gateways, marketing tools)
- Contractors or team members involved in service delivery
- Professional advisers (e.g., legal or accounting services)
- Australian regulatory bodies if required by law
We do not sell or rent your personal data to third parties.
Some service providers may be located outside Australia (e.g., Kajabi servers in the USA). Where this applies, we ensure adequate data protection and compliance with APP 8 regarding cross-border disclosure.
5. Direct Marketing and Communication
You may receive updates, promotional content, or newsletters if you opt in. You can unsubscribe at any time via the link in our emails or by contacting us.
6. Security and Storage
We store your information securely using password-protected systems and industry-standard security practices. We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. If we no longer require your information, we securely delete or de-identify it.
7. Access and Correction
You have the right to:
- Access the personal information we hold about you.
- Request corrections to ensure accuracy and completeness
To request access or correction, contact us at [insert contact email]. We will respond within 30 days. In rare cases, we may deny access, but we’ll explain why.
8. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and improve our services You can manage your cookie preferences in your browser settings. We use tools such as Google Analytics and Meta Pixel to collect non-identifying usage data (e.g., page views, time on site, actions taken). These tools do not identify you personally.
9. Third-Party Links
Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before providing any personal information.
10. Queensland-Specific Considerations
As a business based in Queensland, we adhere to state laws regarding health information and consumer rights. If you’re in Queensland and believe your privacy has been breached, you may also contact the Office of the Information Commissioner Queensland.
11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services implies acceptance of any changes.
12. Contact Us
For privacy-related inquiries or complaints, please contact:
Pro Edge Sports Nutrition
We take all concerns seriously and will aim to resolve your complaint within 30 days.
13. Making a Complaint
If you’re not satisfied with our response, you can contact:
Office of the Information Commissioner Queensland
www.oic.qld.gov.au
www.oic.qld.gov.au
